What is Osteopathy Osteopathy is a form of hands-on manual therapy that can help with a wide range of acute and chronic conditions. It focuses on the health, structure and function of the entire body. We use our detailed anatomical, physiological and clinical knowledge, coupled with keen examination, case history and palpation skills to diagnose the cause of your problem. Read More
Can Premier Osteo + Physio help me? Yes we can help you. Check out What We Treat. If you have any doubts Contact Us. If we consider that our services are not the best for you, we will tell you and can advise you on who would be the best person to consult.
Do I need to make an appointment? Yes, booking an appointment is essential; you can do this by using any of the methods on our Contact Us page.
What do I bring to my first appointment? If you have been to another healthcare professional and already have an ACC number, any X-ray reports or other imaging documents and their reports, it will be helpful if you can bring them with you.
What do I wear? Please wear loose fitting or stretchy clothing. Due to the nature of the physical examination and treatment the practitioner may need to palpate (touch) areas on your body to help in diagnosis and treatment. You may be asked to remove certain items of outer clothing to enable better access to these areas. We will give you a towel or blanket to cover yourself.
How many treatments will I need? Every person and situation is different. If the symptoms are relieved by the first treatment you will probably need one or two follow up treatments to ensure that you have returned to health and that the condition is fully cleared. Some people require regular maintenance every 3-4 months. We do not commit you to blocks of treatments.
Do I need to be referred by my doctor? No, osteopaths and physiotherapists are primary healthcare practitioners therefore you can book an appointment without the need to see your G.P. for referral. We can complete all of the necessary documents for ACC claims
Can you prescribe me painkillers? In New Zealand Osteopaths and Physiotherapists (unless they are also registered medical practitioners) cannot prescribe controlled, restricted, prescription only substances. However, in most cases of musculoskeletal pain, over the counter painkillers and anti-inflammatories are effective.
Do I need an X-ray? Any information that contributes to an accurate diagnosis is useful. If you already have recent X-rays or scans bring them with you to your first consultation. However, as a principle we don't condone exposing people to ionising radiation unnecessarily. Most people don't require an X-ray, but if it is necessary we can send you for an X-ray or other imaging.
How long will a treatment take? As long as it takes to give an effective treatment. This varies from one situation to another. For the first appointment we allocate 45-60 minutes and follow ups usually range between 30-45 minutes. It is helpful if you are at least 5 minutes early to allow time for taking details, the necessary form filling and explanations. Each session will include history taking, physical examination, physical treatment and advice on exercises and posture. If you are late we can only treat in your allocated time. We pride ourselves on not running late.
Can I bring a friend/relative/support person with me? Yes of course, we encourage you to bring any necessary support person. If the patient is under 16 years they should be accompanied by an adult.
Will ACC pay for my treatment? If you have had an accident then ACC will contribute to the cost of your treatment. If your accident has already been recorded by ACC we need the details including the claim number. If it is a new injury we will register your claim with ACC. You don't need your doctor to refer you. More Information
Can I claim on my Medical Insurance? Most medical insurers will cover you, but some policies will limit the amount that you can claim in any one year. If in doubt contact your insurer's customer services or help desk.
What are your prices? We have a range of prices covering different treatments to give you the best possible deal. Prices
When and how do I pay? Payment is due at the time of treatment/consultation. If we have to render an account a further charge will be made. We accept cash, direct transfers, cheques, and eftpos.
Do you have a cancellation fee? Yes. We appreciate as much notice as possible, so we can see other who are in pain. We require at least 6 hours notice of cancellations. All late cancellations will be charged as this could mean that others, who are in acute pain and require urgent care, cannot be seen promptly.
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